CRM STRATEGY

Allows us to understand your challenges and define an actionable plan to bring collaboration between your departments and allow your CRM investment to work for you.

PRODUCT IMPLEMENTATION

Our end-to-end service covers analysis, design, and development through user acceptance testing and post-go.
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IMPLEMENTATION ASSESSMENT

Meritus will assess your current CRM implementation and recommend areas to improve, including focusing on reducing technical debt, future-proofing your investment, and improving performance and stability. Let’s build upon and leverage your investment.

SYSTEM CUSTOMIZATION

Meritus leverages low-code capabilities and the power of the platform to meet your functional requirements and provide you with a system that works for you.
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ADVANCED DEVELOPMENT

Our development team are full-stack developers and know the ins and outs of the products we support. We efficiently leverage code to meet your most complex functional requirements and have completed thousands of successful implementations.
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ADVANCED TROUBLESHOOTING

Have a complex issue you cannot solve or your system not performing the way you want? Meritus has successfully configured hundreds of environments to allow organizations to scale with thousands of users. We have the technical capabilities, experience, and tools to solve the most challenging issues.

UX DESIGN

Our design team strives to create a beautiful and intuitive user experience. We can transform your interface into a multidimensional experience by effectively using screen real-estate to showcase what’s important and save users from needing to mine for data.

PROCESS DESIGN

Our analysts enjoy the challenge of understanding, describing, and optimizing your business processes.
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PROOF OF CONCEPT

Have an idea? Allow us to demonstrate our skills and work with you to prove your concept.
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MANAGED SERVICES

Meritus wants to partner with your organization to manage your investment through our tried and tested tools and processes. Our cost-effective solution allows you to continue evolving and leveraging your investment to its full potential. Our team supports your needs with dedicated analysts, developers, and testers.

TEAM

You are in great hands with our team consisting of an Executive Sponsor, Senior Analyst/Project Manager, Solutions Architect, Development Team, UX Designer, and Quality Assurance Manager. We hire degreed professionals and ensure our team stays current with publisher certifications. Building relationships are key to success, and while we cross-skill, we aim to keep the same team dedicated to you for your immediate needs and longterm project goals.

PROJECT PLANNING

We believe in the power of planning to ensure the effective implementation of your projects. We create a plan and timeline to allow for estimation and effective project scoping, whether following a waterfall or agile methodology.
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ANALYSIS AND DESIGN

During analysis & design, we take a deep dive into your business to understand your requirements and create a detailed scope document. Once we understand your business, we conceptualize the best solutions and determine how to implement.
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DEVELOPMENT

Our development team ensures they understand your requirements and implement according to our standards which have evolved from decades of software development experience. We follow best practices set by Microsoft, Creatio, and Infor. Additionally, our peer-review process ensures we implement the most economically efficient solution, and our development phase is powered by the work management tool Jira to effectively track progress.
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QUALITY ASSURANCE
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Our thorough QA and testing ensure we consistently deliver high quality solutions. We create detailed test cases and leverage tools like Test Rail to track our progress. Our team strives to apply John Ruskin’s insight: “Quality is never an accident; it is always the result of intelligent effort.”

USER ACCEPTANCE TESTING

User acceptance testing allows you to test the end-to-end solution and ensure all functionality has been satisfied. This phase is about making sure the newly designed processes work for you!
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TRAINING
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On a new journey, the importance of a guide cannot be overstated. The training phase and training guides help you and your team get the most out of your new processes. Leveraging the power of our publisher’s training, combined with custom guides, gives you the training your team needs to be successful.

PRODUCT ROLLOUT AND SUPPORT

We deploy your new solution in your production environment. Every step is laid out in detail and monitored for successful implementation. Our team is readily available to ensure any questions are answered, and issues are resolved.
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REPORTING & BILLING

We want you to succeed and believe in full transparency. We provide detailed and visual information on the status of your project and how time, money, and resources are used. You will only be charged for the work you have approved.
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COMMUNICATIONS

Open communication is vital for the success of a project; therefore, we schedule daily stand-up calls with the development team and weekly project meetings with the stakeholders. The Meritus team is available to you throughout the project.